Work Study: Volume 45 Issue 3
Table of contents
Creating a culture of safety
Heather Dilley, Brian H. KleinerMost injuries are not caused by faulty equipment, they are caused by an employee’s behaviour. OSHA regulations require the employer to provide a safe workplace. Accidents also…
Handling redundancies
John MuirEstablishing a redundancy programme is subject to a number of legal constraints. Understanding these constraints is essential if redundancy is to be effectively managed for the…
TQM in the service sector
R.P. Mohanty, A.K. BeheraUnderlines the dominance of the service sector in the future global economy and explains the characteristic features and elements of a service organization. Explains that with the…
Benchmarking
Shirley DanielsBenchmarking is the process of comparing one’s own organization with its peers worldwide to identify and learn from best practice. This is obviously not a simple process and it…
Re‐engineering revisited
Anna BainesBusiness process re‐engineering (BPR) is now part of the mainstream of business improvement. Explains what BPR is, outlines the reasons for undertaking BPR, the benefits that…