Management Decision: Volume 51 Issue 4

The role of management involvement in innovation

The purpose of the current study is to investigate the role of management involvement in innovation and its relationships with organizational, technical and marketing innovations…

The dark side of the movie. The difficult balance between risk and return

This paper aims to analyse the risk and return trade‐off in the film industry, and to explain the managerial decisions justifying significant investments in such a risky and…

HR management during lean production adoption

This paper aims to identify the success factors linked to human resources management during the lean production (LP) adoption process. A model of these factors and their…

The limitations of dispositional resistance in relation to organizational change

The purpose of this research is to test the moderating role of dispositional resistance in achieving sustainable organisational change.

Consequences of empowerment among restaurant servers: Helping behaviors and average check size

This study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB) and average check size per customer for individual restaurant servers…

Can competitive advantage be predicted?: Towards a predictive definition of competitive advantage in the resource‐based view of the firm

The fundamental problem of the resource‐based view (RBV) of the firm is its lack of predictive ability and its inability to identify, ex ante, those resources and capabilities…

An algorithm to identify the most motivated employees

In this paper, the aim is to present an algorithm to identify the most motivated employees according to the corporate human resources policies applied in a knowledge‐based company.

Intention to use advanced mobile phone services (AMPS)

This paper aims to examine the influence and applications of both the technology acceptance model (TAM) and the diffusion of innovation (DOI) model on the intention to use…

Brand counter‐extensions for fight‐back and appeal strategies

Faced with the aggressive and invasive behavior of a competitor, it is necessary for a firm to adopt strategies to protect its market share. This study aims to examine brand…

Organizational resources and intrapreneurial activities: an international study

The main purpose of this paper is to analyse the influence of resources and capabilities on the probability of becoming an intrapreneur, using resource‐based theory as a…

The influence of social capital on service quality evaluation

This research seeks to provide guidance for the global manager by determining the manner through which social interaction influences service quality evaluation. Furthermore, the…

Influence of customer verbal aggression on employee turnover intention

To discover new explanatory variables for employee turnover in call centres, this study seeks to examine the impact of customer verbal aggression on employee turnover intention…

Building Network Capabilities in Turbulent Competitive Environments