Management Decision: Volume 34 Issue 2

Strategic and competitive success: towards a model of the comprehensively competent organization

John Thompson, Bill Richardson

Draws together a number of themes from mainstream strategy literature and synthesizes them into a new model of the comprehensively competent organization. Argues that it is a key…

Neural network technology for knowledge resource management

Bel G. Raggad

The adoption of a knowledge‐based system requires that users, experts and managers have good understanding of the concepts of information resource management (IRM) and knowledge…

Benchmarking against the theory of market orientation

Lloyd C. Harris

The 1990s have seen a flurry of academic and practitioner interest in market orientation as a business philosophy. However, despite theoretical advances in models of market…

Succession planning in a fast‐changing world

Arnold Kransdorff

Two things happen every time an employee retires, is made redundant or leaves to join another company. The experience acquired at the company’s considerable expense literally…

The Europeanization of CPC International: manufacturing and marketing implications

Michael C. McDermott

European food manufacturers are switching to pan‐European marketing and rationalizing manufacturing operations to achieve economies of scale as margins are squeezed by retailers…

Developing the information systems architecture for world‐class organizations

Sang M. Lee, Bonn‐Oh Kim

Today, business organizations compete in the global marketplace. To compete successfully, organizations pursue the status of the world‐class organization (WCO). A WCO is defined…

Can the S‐S problem‐solving method help to win the World Cup?

Samuel K. Ho, Svetlana Cicmil

Although in practice it is commonly found that there are several antecedents relevant to a particular problem, only one specific event represents its real cause. Analysis of the…

Working capital management: an urgent need to refocus

Maynard E. Rafuse

Argues that attempts to improve working capital by delaying payment to creditors is counter‐productive to individuals and to the economy as a whole. Claims that altering debtor…

Image problems with financial services: some considerations for improvement

Mark Davies

The complexity, variability and uncertainty of performance of many financial services make consumer evaluation difficult, and have accounted for many purchases failing to meet…