Library Review: Volume 44 Issue 5

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Strategies for Service Quality II

Martin Fojt

That someone can make you feel good is a quality in itself. There has been much talk within British government circles, for example, about “the feel‐goodfactor”, which is…

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ISSN:

0024-2535

e-ISSN:

1758-793X

ISSN-L:

0024-2535

Renamed to:

Global Knowledge, Memory and Communication

Online date, start – end:

1927 – 2017

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

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