Table of contents
Customer Experience of Libraries
Jennifer RowleySeeks to explore aspects of the total customer experience inlibraries, initially through three simple case studies, and subsequentlyby identifying some of the factors that might…
Managing a Reserve Collection : The Case of the Main Library, the University of the West Indies, St Augustine, Trinidad
Reginald ClarkeDiscusses the general usefulness of reserve collections in academiclibraries and considers the place of the reserve collection in theUniversity of the West Indies′ library…
Planning with and without Facts: A Comparative Study of the Uses and Abuses of Information and Information Technology
Sam E. IfidonDiscusses the provision of library services and the use ofinformation technology in developed countries. The situation of libraryservices and information technology in developing…
The Application of Operations Research in Library Management: A Case Study of In‐library Book Use
E.E. Nkereuwem, Uwem EtengIntellectual access to recorded information has been a majorpreoccupation of librarians and various methods have been used toevaluate library programmes. Statistical methods have…
The Performance of Manual Indexes and Online Databases in Information Retrieval
Cephas OdiniReports on a comparative study carried out at the University ofSheffield to compare the performance of some manual and online sourcesin the retrieval of records in the subject of…