International Journal of Physical Distribution: Volume 7 Issue 3

Improving Physical Distribution Service Decisions with Trade‐off Analysis

William D. Perreault, Frederick A. Russ

The purpose of this paper is to discuss some recent developments in trade‐off analysis which may provide distribution managers some guidance in (1) evaluating the physical…

Franchisee Satisfaction: Causes and Consequences

Robert F. Lusch

A trend has been developing in the United States towards the use of vertical marketing systems. Of the many types of vertical marketing systems, franchising has become one of the…

Customer Service: Differentiating By Market Segment

Peter Gilmour, George Borg, Peter A. Duffy, Nigel D. Johnston, B.E. Limbek, Michael R. Shaw

Most companies establish customer service policies which are then uniformly applied to all customers with the possible exception of providing superior service to the few largest…

The Development of a Decision Making Framework for Logistics Management: I. The Systems Approach

R. Gregson

Consideration of logistics, or distribution, operations in their total corporate context usually involves too complex an analysis for use in everyday decision making. During a…

Formalisation of the Customer Service Function in Distribution

William Wagner

Noteworthy shifts in availability of raw materials, component parts and products have had a profound influence on customer service levels. Changes in these levels have dramatised…

Trends in Computer Applications in Transportation and Distribution Management

R.G. House, G.C. Jackson

In the past few years significant changes in computer technology have taken place. The development of the mini and micro computer for business applications has occurred in the…

PDM Communications The Diseconomies of Large‐Scale Distribution

Martin Christopher

It has often been argued that all our thinking on management and organisation is cyclical. That is we move from one extreme to another as we realise that current concepts and…