International Journal of Physical Distribution: Volume 4 Issue 6

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Developing Customer Service Policies

Martin Christopher, Gordon Wills

Customer service levels are seen as the linchpin of an effective marketing logistics strategy for any company. Careful consideration is given to the components of customer service…

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Cover of International Journal of Physical Distribution

ISSN:

0020-7527

Renamed to:

International Journal of Physical Distribution & Materials Management

Online date, start – end:

1971 – 1977

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

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