Table of contents
Added value per £1 payroll: A new approach to measuring performance
RER SMALLWOODThis is the first of several articles by different authors on a new approach to measuring the efficiency of the human contribution at work. The chief virtue of the method lies in…
How do you rate in the manpower productivity leaque?
GEOFF WOODWhich British industries make the most effective use of manpower and equipment? How does your industry compare with others? Every company that takes manpower planning seriously…
OPERATION VULCAN: 14 training in planning skills
JOHN WELLENSIn Vulcan 13 I considered the mental component of two manual tasks, one a carpentry job of cladding a wall with pine match‐boards and the other the laying of a random pavement. I…
What is interactive skills training? Why is it important?
EDMUND BROOKSMost trainers are, by now, aware that they must include some programme for developing interactive skills. But this is not to say that the company's managers share their awareness…
Community care for school leavers
BRYAN MERTONThe issues concerned in the transition from school to work are infinitely more complex than they may at first appear and probably have their roots in the values that underpin…
Advancing supervisors
BILL WALSHDESPITE MUCH OF WHAT HAS BEEN WRITTEN ABOUT OVERCOMING ineffective supervision, and a fairly constant flow of books devoted to the many aspects of a supervisor's job, the fact…
Customer contact skills
K NixonAll airlines are concerned about their public image and are aware that this is created largely by their standards of personal service. Passenger Services Staff, Air Cabin Crew and…
ISSN:
0019-7858e-ISSN:
1758-5767ISSN-L:
0019-7858Online date, start – end:
1969Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Siham Lekchiri
- Dr Adriano Solidoro