Industrial and Commercial Training: Volume 35 Issue 4

Using e‐learning to liberate the talents of nurses

Gives an overview of the way the National Health Service (NHS) approached the implementation of e‐learning to provide leadership training to 40,000 nurses. The project provided…

Using job support tools to increase individual productivity and improve workgroup performance

Providing knowledge is often not enough. Work groups may also require tools that help them apply it. Job support tools capture and spread best practice. Devices such as…

Centrica uses skills management from John Matchett Limited

This article outlines how Centrica, with a workforce of 40,000 people, approached a project to build a technical competence framework for the managers of Centrica’s group…

Implementation of computer‐integrated manufacturing in small and medium enterprises

The revolution in information technology and the changes in political and social environments during the last two decades have created a very competitive global market. In order…

The paradox of teamwork

The concept of teamwork in the workplace as defined in the literature requires a planned development to reach its maturity and a reasonably stable environment in which it can…

Leading business transformation – learning by doing

Globalisation and the technological revolution have transformed our world. It is exciting and offers abundant possibilities. For leaders it is hugely challenging. It is…

The best teams are emotionally literate

Proposes that emotional intelligence (Ei) enables teams to boost their performance. Looks at five Ei team competencies which build on individual Ei skills. These are…

Interpersonal Skills at Work (2nd ed.)

Trainer Assessment: A Guide to Measuring the Performance of Trainers and Facilitators (2nd ed.)

Model management development for the Tussauds Group

Durham University launches diversity training

Keeping track of training at Norwich Union

Hoteliers promote hospitality-training partnership

Leadership programme developed for UK local government

Output-driven learning at Solaglas wins National Training Award

Pilot courses train civilian experts in crisis management

Banesto banks on training to fulfil Justice Ministry contract

UK managers need L-plates as well as leadership, says report

Celtic Knots trains ferry personnel