Industrial and Commercial Training: Volume 24 Issue 7

QUESTIONS AND ANSWERS ON LEARNING STYLES QUESTIONNAIRE

Alan Mumford, Peter Honey

Looks briefly at the origins of the authors′ Learning StylesQuestionnaire and the differences between it and Kolb′s Learning StylesInventory. Gives answers to the most frequently…

HOW USEFUL WAS IT?: THE PROBLEM OF EVALUATING IN‐HOUSE TRAINING PROGRAMMES

Christopher Rowe

Focuses on the difficulties which arise from trying to monitor andevaluate in‐house company training courses – making sure thatknowledge and skills obtained on the programme are…

SERVICE CHALLENGE OF THE 1990s: PART I. MANAGING SERVICE: THE STYLE AND SKILLS FOR QUALITY

Gene Deszca, Linda M. Ament

Perhaps the single most powerful competitive edge any company canhave over the next decade is – providing superlative service. Astechnology progresses at a rapid pace and the…

COMPETENCES – ARE THEY USEFUL TO TRAINERS?

Jim Stewart, Chris Page

Describes one area of the Custom & Excise organization and itsintroduction of a competency‐based approach for its staff. Looks at theproblems involved in trying to use competences…

TEAM‐BASED CULTURAL CHANGE – A CASE STUDY

David Wellbelove

Fundamental changes in market dynamics and organizationalstructures under way in the 1990s demand new and more flexible workingbehaviour. Looks at how a major UK information…

LEADING INTO A SUCCESSFUL FUTURE

Rupert, Eales‐White

Examines the role of leadership at managerial and senior executivelevel. Analyses research findings to show that managers want morevisionary team‐based leadership from their chief…