Citation
(2003), "In conference", Work Study, Vol. 52 No. 3. https://doi.org/10.1108/ws.2003.07952cad.002
Publisher
:Emerald Group Publishing Limited
Copyright © 2003, MCB UP Limited
In conference
Enterprise resource planning (ERP) major J.D. Edwards has announced that it has made significant savings after deploying Web conferencing across all its departments. The conferencing tools, provided and implemented by Web conferencing specialist PlaceWare, have improved communications within and between its departments, locations and customers across the globe. "Placeware is helping us reach out globally to employees, partners and clients, while avoiding the traditional travel costs and expenses for everyone involved," explained Jeff Anderson, collaborative services manager at J.D. Edwards. "PlaceWare also helps us to reduce the time it takes to complete a particular effort, whether it's presenting to prospects and clients, providing training, shortening the lifecycle of a project, or supporting our users," he said. In the past year J.D. Edwards has conducted over 1,100 Web conferences, with its customer support group averaging 40 hours a day in Web conferencing sessions.