Assessment of Industry 4.0 performance using scoring approach: a case study

Abstract

Purpose

The present study aimed to assess performance of Industry 4.0 (I4.0) in case organization by considering potential performance measures and analysis using scoring approach.

Design/methodology/approach

50 performance measures grouped into five dimensions namely manufacturing management, manufacturing economics, manufacturing strategy, manufacturing technology and workforce were considered for the analysis. The study had been done with relevance to automotive component manufacturing organization. Further, questionnaire for each performance measure was developed to gather expert inputs regarding different performance aspects of I4.0 in case organization. Reliability of the expert responses towards questionnaire was assessed by computing Cronbach's alpha (a) using Statistical Package for the Social Sciences (SPSS) software.

Findings

Findings of the study revealed overall I4.0 performance index (OIPI) of 0.71, i.e. 71% signifying improvement scope of 29% pertaining to I4.0 adoption. Gap analysis was performed across dimensions and performance measures to realize the weaker areas. Gap analysis revealed workforce dimension with highest gap and manufacturing management with lowest gap. The gaps that obstruct performance of I4.0 are being recognized and proposals for improvement were provided to the industrial practitioners. Based on further analysis, dimensions and performance measures found to be weaker.

Practical implications

The study helped industrial practitioners and managers to create the foundation for evaluating performance of I4.0-focused organization. Industry practitioners can employ the study to understand different performance measures with respect to different dimensions and realize the significance of I4.0 adoption.

Originality/value

The identification of performance dimensions and measures for I4.0 performance measurement and assessment using scoring approach is the original contribution of the authors.

Citation

Wankhede, V.A. and Vinodh, S. (2024), "Assessment of Industry 4.0 performance using scoring approach: a case study", The TQM Journal, Vol. 36 No. 2, pp. 499-522. https://doi.org/10.1108/TQM-08-2022-0262