Advancing Research Methods in Crisis Management

Abstract

Organizational crises are complex events for researchers to assess. However, research in this domain remains fragmented, and advanced empirical techniques remain underutilized. In this chapter, we offer an integrated approach to assessing crises. We first specify a behavioral process model of crisis management comprised of three stages: interpretations, responses, and outcomes. Within each stage, we identify areas of opportunity and provide methodological recommendations that enhance our understanding of crises and crisis management. We also provide recommendations that could be applied across stages of the model. Taken together, we present a framework by which researchers can more effectively measure and analyze critical crisis dimensions.

Citation

Iqbal, F., Bundy, J. and Pfarrer, M.D. (2021), "Advancing Research Methods in Crisis Management", Hill, A.D., Lê, J.K., McKenny, A.F., O'Kane, P., Paroutis, S. and Smith, A.D. (Ed.) Research in Times of Crisis (Research Methodology in Strategy and Management, Vol. 13), Emerald Publishing Limited, Leeds, pp. 53-73. https://doi.org/10.1108/S1479-838720210000013006