Citation
Mann, S. (2002), "Bullying in the Workplace: An Organizational Toolkit", Leadership & Organization Development Journal, Vol. 23 No. 4, pp. 234-234. https://doi.org/10.1108/lodj.2002.23.4.234.5
Publisher
:Emerald Group Publishing Limited
As someone with an interest in workplace bullying, I have been waiting for this resource ever since it was first press‐released. I am not disappointed, especially as the hardback version makes it affordable for most companies. The kit is split into two sections, the first dealing with the “theory” (termed “the manual”) and the second with its practical implications (“the toolkit”). It may be tempting to dismiss the manual and head straight for the rather more palatable toolkit, but the manual is just as, if not more crucial reading for managers, especially since it contains a rather impressive chapter on putting together an anti‐bullying policy. It also includes essential reading for managers (including information on relevant UK legislation) as well as for individuals who are being bullied.
The toolkit is split into three sections dealing with “models of behaviour”, “understanding behaviour” and “dealing with behaviour”. The first section on models is rather predictable (at least to me) with the expected theories such as transactional analysis and “I’m OK, you’re OK” trotted out. However, time is spent on advising managers how to actually use the models (which, considering their brevity, are very well explained). The section on “understanding behaviour” consists of five established questionnaires designed to measure such aspects as locus of control and organizational bullying incidences and attitudes. The final part of the toolkit, “dealing with behaviour”, is perhaps the most useful, with ten exercises aimed at dealing with bullying behaviours – many are simply assertive techniques, but others, such as “harnessing emotional intelligence” draw upon more modern approaches.
Overall, I think that any organization serious about tackling bullying should access this resource.