Managing quality risk in supply chain to drive firm’s quality performance: the mediating role of supply chain quality integration

Abstract

Purpose

As quality becomes increasingly prioritized in supply chain management, understanding how supply chain quality risk management (SCQRM) practices impact quality performance (QP) is essential. This study investigates the effects of two SCQRM practices – risk prevention (RP) and proactive product recall (PPR) – on QP, with a particular focus on the mediating role of supply chain quality integration (SCQI).

Design/methodology/approach

A structured survey was administered to gather data from 400 Chinese manufacturing firms. Structural equation modeling was employed to evaluate the proposed relationships among SCQRM practices (RP and PPR), SCQI and QP.

Findings

The findings reveal that both RP and PPR significantly and positively influence QP. Specifically, in the structural model, RP exerts a positive effect on SCQI, while PPR also positively impacts SCQI. Additionally, SCQI serves as a mediator between RP and QP, as well as between PPR and QP.

Originality/value

This study contributes to the supply chain management literature by elucidating the beneficial effects of RP and PPR on QP and identifying SCQI as a key mediating factor in these relationships. Leveraging information processing theory (IPT), the study provides new theoretical insights into the mechanisms through which SCQRM enhances QP via SCQI.

Citation

Liu, X., Tse, Y.K., Yu, Y., Huang, H. and Zhao, X. (2024), "Managing quality risk in supply chain to drive firm’s quality performance: the mediating role of supply chain quality integration", Industrial Management & Data Systems, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IMDS-03-2024-0241