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Are women satisfied with childbirth services provided in public health facilities? Evidence from two districts in Bihar, India

Kumari Youkta (Indian Institute of Technology Patna, Patna, India)
Rajendra Narayan Paramanik (Indian Institute of Technology Patna, Patna, India)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 21 March 2024

Issue publication date: 20 November 2024

68

Abstract

Purpose

This study aims to measure the level of satisfaction among women with childbirth services provided at public health facilities. Further, to analyse the impact of their socio-economic and obstetric characteristics on their level of satisfaction.

Design/methodology/approach

To accomplish these objectives a cross-sectional survey was conducted in two districts of an Indian state, Bihar. Structured questionnaire was developed based on the scale proposed by Okumu and Oyugi (2018) both for vaginal and caesarean birth patients. For empirical analysis multiple linear regression model was employed.

Findings

Results suggest that majority of mothers are satisfied with the care they received during childbirth, regardless of whether they chose a caesarean (55%) or vaginal delivery (53%). Women report the lowest levels of satisfaction with postpartum care and the privacy that was preserved by healthcare personnel at health facility. Further the study also confirms the association between patient’s socio-economic characteristics and their satisfaction level.

Originality/value

This is the first study of its kind to highlight the situation of public healthcare system in Bihar, which is the third most populated state in India with poor social and health indicators.

Keywords

Citation

Youkta, K. and Paramanik, R.N. (2024), "Are women satisfied with childbirth services provided in public health facilities? Evidence from two districts in Bihar, India", International Journal of Quality & Reliability Management, Vol. 41 No. 10, pp. 2627-2645. https://doi.org/10.1108/IJQRM-06-2023-0188

Publisher

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Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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