Excellence in the management of local action groups: an empirical investigation of critical success factors

Abstract

Purpose

This study aims to evaluate the extent to which the criteria of the EFQM Excellence Model and the relationships between them are relevant in the management of rural territory development. Verifying this relevance is crucial as a first step to determine how the adoption of an excellence model could enhance the results of the local action groups (LAGs) in managing their territories. If successful, the benefits for the management of territorial rural development in Spain could be highly significant.

Design/methodology/approach

Field data were collected through a questionnaire distributed to the managers of 253 LAGs in Spain during the first quarter of 2021. Hypotheses were formulated to evaluate the significance of the EFQM model in the outcomes achieved by LAGs. The data were analysed using partial least squares-structural equation modelling (PLS-SEM) and necessary conditions analysis (NCA).

Findings

This study validates all the formulated assumptions regarding the EFQM model, including the mediating role of process management in the impact of strategy and the technical team (people) on outcomes. Based on the obtained results, it can be concluded that the adoption of a model of excellence could increase the effectiveness of LAGs in managing the development of their territories.

Research limitations/implications

Like all research, this study has its limitations. For example, the data used responds to an indirect approach to the criteria of the EFQM model. Direct measurement of the criteria was not possible because there were no LAG evaluations with the EFQM model or any other model of excellence. Additionally, the LAG sample used does not equally reflect the reality of the different autonomous communities, which, together with the relatively small nature of the sample, does not allow comparisons of the autonomous communities. The age of the participants was not included in the analysis, so it was not possible to evaluate the effect that this variable could have on the results. There are LAGs in other EU countries as well. It would be interesting to see whether the results obtained in this study with Spanish LAGs are consistent with those in other countries. The study was conducted at the criterion level. It would be of interest to delve deeper into the subcriterion level in future work. Finally, this study was based on the EFQM 2013, while the most recent study was from 2020, which is a limitation. When the study was designed, there was not yet sufficient experience with the 2020 model. It will be interesting to see in future work the extent to which the results and conclusions obtained remain consistent with those of the 2020 model.

Practical implications

Approaches to tackling the problem of rural development have often relied on intuitive and practical trial-and-error methods in the implementation of public policies rather than on a solid and validated theoretical foundation. Therefore, verifying the relevance of the criteria and their interrelationships, intrinsic to models such as the EFQM 2013 model, in the context of managing rural territories, can greatly aid the management of these types of organisations.

Social implications

The development of rural territories is a critical issue that remains unresolved in many countries. Failure to address this, or not doing so in a timely manner, has consequences for equity and migration to large urban centres. Enhancing the effectiveness of the LAGs can improve the living conditions of people in rural areas and contribute to the overall development of rural territories in Spain. This can simultaneously help mitigate the depopulation of rural areas.

Originality/value

Traditional approaches to rural development have often relied on practical trial-and-error methods in implementing public policies. The decision to adopt an excellence management model for the development of rural territories hinges on the validity of criteria and their interrelationships, such as those intrinsic to the EFQM 2013 model, within the context of rural development.

Highlights

The EFQM model of excellence is applicable in managing the development of rural territories, although some relationships between criteria, such as the case of Partnership and Resources on Results, are affected by the context in which local action groups currently operate in Spain.

This study applies PLS-SEM in the analysis of the relationships between criteria of the EFQM model in the context of managing the development of rural territories.

Citation

Tuesta-Tapia, A.C., Vázquez-Sánchez, A. and Amador-Hidalgo, L. (2024), "Excellence in the management of local action groups: an empirical investigation of critical success factors", International Journal of Quality & Reliability Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJQRM-02-2024-0058