Transformative Quality: The Emerging Revolution in Health Care Performance

Citation

(2009), "Transformative Quality: The Emerging Revolution in Health Care Performance", International Journal of Health Care Quality Assurance, Vol. 22 No. 4. https://doi.org/10.1108/ijhcqa.2009.06222dae.004

Transformative Quality: The Emerging Revolution in Health Care Performance

Transformative Quality: The Emerging Revolution in Health Care Performance

Article Type: Recent publications From: International Journal of Health Care Quality Assurance, Volume 22, Issue 4

Mark Hagland,Productivity Press,ISBN: 978-1-4200-8492-4,2008

Keywords: Healthcare performance, Healthcare quality, Performance improvement methodology

Transformative Quality: The Emerging Revolution in Health Care Performance shows readers the way forward in the gargantuan task of transforming health care quality in America. Always interesting and informed, national award-winning journalist Mark Hagland demonstrates how pioneering organizations are combining new tools with a new way of thinking to reinvent the way we deliver health care services in this country. Through exceptionally well-documented case studies, this insightful volume.

It puts the current journey towards industry-wide quality transformation into an understandable context for executive, board, and policymaking audiences.

The book explores how performance improvement methodologies borrowed from other industries, including Six Sigma, Lean management, and the Toyota Production System are transforming care delivery processes and administrative operations nationwide.

The author examines the strategic role that information technology will play in the transformation of clinical care quality and patient safety.

The case studies contained in this book document the surprising strides being made by pioneering hospitals and health systems, advances that have the potential to transform the delivery of health care in the USA. Offered in a context that frames the current state of health care quality in this country, they are indispensable reading for anyone working in the trenches to improve that quality.

Contents include:

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  Introduction: the long, long, long journey to quality in health care (Or how did it come to this?).

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  A brief history of quality and not-quality in health care, and how purchasers, payers and consumers are busy reframing the whole discussion.

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  Pressures from purchasers and payers

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  A look at demographic trends, pay for performance, consumer-directed health care, and other trends.

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  What is transformative quality? and how is the concept of quality being actively redefined in the health care industry?

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  Six case studies in transformative quality. information technology and quality. policy implications, future forecasts.