National Grid signs up for quality mark

Citation

(2006), "National Grid signs up for quality mark", Industrial and Commercial Training, Vol. 38 No. 1. https://doi.org/10.1108/ict.2006.03738aab.008

National Grid signs up for quality mark

National Grid Transco has signed up for the British Learning Association (BLA) quality mark – a scheme that establishes a common set of quality indicators for all aspects of learning-material production, delivery and use, to give confidence to purchasers and learners.

Pam Mosedale, National Grid’s lead business partner (transmission), said: “National Grid’s learning hub at Warwick provides a learning and information service across the UK business. Quality is a key performance measure. We need to ensure that the services we provide are aligned to business and individual needs. The quality mark is an excellent way of recognizing our commitment to quality and continuously improving the services we provide to the business.”

The strength of the system is a framework adapted from the European Foundation for Quality Management model, which provides a robust, objective and internationally recognized model of excellence.

Lance Spraggons, who chairs the BLA quality forum, commented: “Having been involved in the quality mark since the beginning in 1995, and more recently in the development of the new quality mark, I honestly believe that the BLA has a unique and superior quality scheme. It is unique in that, unlike other quality processes, this one has been developed by leading learning practitioners solely for the learning community. It is superior because of the way in which it is achieved, through self-assessment, on-site support and verification from a BLA trained and approved practitioner, and an independent quality forum that oversees the quality mark.”