Does a better-informed business school have more export success?
Publication date: 5 October 2022
Abstract
Learning outcomes
The value of the DeLone & McLean model for planning actions before IS design and implementation can guarantee its success.The value of the DeLone & McLean model for IS auditing in critical dimensions of project success, including both hard and soft elements.Information and information systems are essential organizational resources that must be viewed in an interconnected way with the rest of the organization's resources and capabilities that systemically guarantee the achievement of the export objectives.The role of management commitment in the success of voluntary Information Systems.
Case overview/Synopsis
The case deals with Luis's decision to continue a Competitive Information System project. For his PhD research project, Luis designed and implemented an information system to support the export goals of the business school for which he worked. Three months later, the System obtained positive feedback and user satisfaction but deficient System usage levels. Luis does not know whether to continue with the project or not. If he decides to continue, further steps are needed to increase the System's use for contributing to the export goals.
Complexity academic level
The case is suitable for use with MBA students and executive education short courses.
Supplementary materials
Teaching notes are available for educators only.
Subject code
CSS 5: International Business.
Keywords
Acknowledgements
The authors would like to thank Javier Eduardo Vázquez Romero, former instructor at CETED, for his contribution to bringing to life the central character of the case. We would also like to acknowledge the invaluable job of the reviewers and the Associate Editor, Kerryn Krige. María Fernanda Miguel from the Latin America Research Center at Harvard Business School and Josep Lluís Cano Giner from ESADE Business School were also of great help in defining the case dilemma.
Disclaimer. This case is written solely for educational purposes and is not intended to represent successful or unsuccessful managerial decision-making. The authors may have disguised names; financial and other recognisable information to protect confidentiality.
Citation
Gómez García, L.D. and Hernández Ruiz, A.D. (2022), "Does a better-informed business school have more export success?", , Vol. 12 No. 3. https://doi.org/10.1108/EEMCS-01-2022-0012
Publisher
:Emerald Publishing Limited
Copyright © 2022, Emerald Publishing Limited