Understanding the effects of service innovation capability on firm performance in AEC industry: mediating role of business model
Engineering, Construction and Architectural Management
ISSN: 0969-9988
Article publication date: 12 September 2023
Issue publication date: 4 February 2025
Abstract
Purpose
The purpose of this study is to examine whether service innovation capability can affect firm performance in the architecture, engineering and construction (AEC) context, and, if so, how.
Design/methodology/approach
This study developed a theoretical framework illustrating the performance impacts of service innovation capability through the business model in the AEC sector. An empirical study was conducted to test the hypotheses using 374 valid questionnaires using structure equation model (SEM).
Findings
The results verify that service innovation capability positively influences firm performance mediated by the business model. As to the direct effect, service innovation capability is positively associated with firm performance.
Originality/value
This study highlights how service innovation capability affects performance and reveals the underlying mechanism.
Keywords
Acknowledgements
This work was supported by the National Natural Science Foundation of China under Grant (nos. 72171237 and 71841028) and China Scholarship Council (no. 202006370278). The authors also greatly appreciate the editors, reviewers and experts for their time and constructive comments. Further, Dr Xiaoying Tang wants to thank, in particular, the support and care from Fiona.
Citation
Tang, X., Wang, M. and Li, H. (2025), "Understanding the effects of service innovation capability on firm performance in AEC industry: mediating role of business model", Engineering, Construction and Architectural Management, Vol. 32 No. 2, pp. 893-911. https://doi.org/10.1108/ECAM-06-2022-0573
Publisher
:Emerald Publishing Limited
Copyright © 2023, Emerald Publishing Limited