Viewpoint: Making use of improvement processes

Abstract

Customer care can be an important factor in your quality improvement process, allowing you to enhance service quality and differentiate you from the competition. It can also be simply a substantial investment in training which results in a lot of smiling to cover the inadequacies of your service to clients.

Citation

Barnsley, G. (1993), "Viewpoint: Making use of improvement processes", Managing Service Quality: An International Journal, Vol. 3 No. 5, pp. 5-6. https://doi.org/10.1108/eb060642