Quick off the mark
Julie Soquet
(Director of Training, ODI Europe)
33
Abstract
Increased customer satisfaction is the driving force behind many organisations in the 1990s. ODI is helping companies achieve this goal through Quick‐Start — a technique used to implement quickly and efficiently the management of both relationships and processes.
Citation
Soquet, J. (1991), "Quick off the mark", The TQM Magazine, Vol. 3 No. 1. https://doi.org/10.1108/eb059516
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited