Hilti sells total quality

Abstract

Over the past decade Hilti (Gt. Britain) Ltd tried a number of quality initiatives to improve product delivery and service. The implementation of TQM in 1990 has produced a single‐minded focus on the customer. This article traces the company's journey towards total quality.

Citation

Wilshaw, G. and Dale, B. (1990), "Hilti sells total quality", The TQM Magazine, Vol. 2 No. 5. https://doi.org/10.1108/eb059504