Total quality — The issues and realities

Abstract

LeaRonal, a major supplier of surface treatment technology to the printed circuit board industry, has moved from certification to BS5750 Part 1 and ISO9001 to TQM. Based on its experiences, the authors offer advice regarding the selection of a consultant, training methods,and techniques for continuous quality improvement.

Citation

Smith, P. and Tee (1990), "Total quality — The issues and realities", The TQM Magazine, Vol. 2 No. 5. https://doi.org/10.1108/eb059503