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A review of the 47th AIEST Congress quality and quality management in tourism: Towards a synthesis of the Congress

Peter Keller, Klaus Weiermair

The Tourist Review

ISSN: 0251-3102

Article publication date: 1 April 1997

123

Abstract

The 47th Congress attempted to answer the following key questions: What exactly does quality mean in tourism? How can general and/or total quality be produced and marketed? How important is it to include the customer (tourist) in the process that leads to the provision of tourism services? In what way does quality create competitive advantages? How can the quality of a destination be assured in the same way as that of a corporation?

Citation

Keller, P. and Weiermair, K. (1997), "A review of the 47th AIEST Congress quality and quality management in tourism: Towards a synthesis of the Congress", The Tourist Review, Vol. 52 No. 4, pp. 2-6. https://doi.org/10.1108/eb058254

Publisher

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MCB UP Ltd

Copyright © 1997, MCB UP Limited

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