Service — A Polemic and a Proposal

Abstract

The management of the transformation process is commonly divided into production and service. Production is fairly easy to define but service has many definitions. These are discussed and it is concluded that debate over differences in production and service should be abandoned since they essentially function in the same way. Research should instead focus on the difference between profit‐making and non‐profit‐making institutions.

Citation

Lockyer, K. (1986), "Service — A Polemic and a Proposal", International Journal of Operations & Production Management, Vol. 6 No. 3, pp. 5-9. https://doi.org/10.1108/eb054761