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Measurement is free

Holly Threat

Strategy & Leadership

ISSN: 1087-8572

Article publication date: 1 March 1999

331

Abstract

Since it began operations 25 years ago, FedEx has excelled in both strategic and operational performance. While there are measures developed and used internally for both, this discussion will focus on operational performance measures. For FedEx, those measures are free, fast, and practical. They are created by technology that is imbedded in the service‐delivery process.

Citation

Threat, H. (1999), "Measurement is free", Strategy & Leadership, Vol. 27 No. 3, pp. 16-19. https://doi.org/10.1108/eb054636

Publisher

:

MCB UP Ltd

Copyright © 1999, MCB UP Limited

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