How much good does your library do?

Abstract

This conference session is to be devoted to the value of information as seen by the customer, but ironically all of the session's speakers are in fact intermediaries in the information transfer process. We cannot therefore speak from first hand experience, but what we can do is to talk about our experience based on the systematic analysis of customer contacts.

Citation

Blagden, J. (1980), "How much good does your library do?", Aslib Proceedings, Vol. 32 No. 2, pp. 71-77. https://doi.org/10.1108/eb050717