Customer service American style

Abstract

In the early days of the electronic publishing business, when a customer called a database producer, the person who answered the telephone probably invented and used the product. Believers and zealots were they. The first online searchers also had an evangelical spirit. It was a heavenly time: online was service. It was adventure. People cared.

Citation

Arnold, S.E. (1989), "Customer service American style", The Electronic Library, Vol. 7 No. 4, pp. 235-237. https://doi.org/10.1108/eb044896