CLIPPINGS
59
Abstract
A recurring theme in several of the high‐performing organizations we have visited in recent years has been the latitude given frontline employees to fire customers.
Citation
(1997), "CLIPPINGS", Journal of Business Strategy, Vol. 18 No. 4, pp. 6-8. https://doi.org/10.1108/eb039864
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited