Case Study: Deming's Luster Dims at Florida Power & Light
Betsy Wiesendanger
(Freelance writer specializing in business topics, is based in Peekskill, New York)
82
Abstract
IT READS LIKE A BAD JOKE: HOW MANY STEPS DOES IT TAKE TO MOVE A water cooler? If you worked at Florida Power & Light three years ago, your answer would have been: It takes seven separate steps. Sound ludicrous? Maybe, but that's exactly how a team at FP&L's Fort Myers' district office approached the situation when someone proposed moving the water cooler.
Citation
Wiesendanger, B. (1993), "Case Study: Deming's Luster Dims at Florida Power & Light", Journal of Business Strategy, Vol. 14 No. 5, pp. 60-61. https://doi.org/10.1108/eb039590
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited