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Business Process Redesign: Key to Competitiveness

Robert O. Knorr

Journal of Business Strategy

ISSN: 0275-6668

Article publication date: 1 June 1991

248

Abstract

Before 1980, manufacturers operated in a relatively stable business environment. The bases of competition changed gradually. The physical aspects of the product (e.g., functionality and quality) dominated; delivery and customer service were largely set by standard business practices. The significant improvements that were made in manufacturing control through the application of technologies to factory floor scheduling can no longer provide a competitive weapon.

Citation

Knorr, R.O. (1991), "Business Process Redesign: Key to Competitiveness", Journal of Business Strategy, Vol. 12 No. 6, pp. 48-51. https://doi.org/10.1108/eb039456

Publisher

:

MCB UP Ltd

Copyright © 1991, MCB UP Limited

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