Personal Performance Measures

Abstract

Library performance, organisation‐wide, can be looked at in terms of customer service and benefit, utility and document delivery ratios. Readers can be surveyed, usage can be expressed as numbers of issues, user density and periodicity of visits, and staff‐user ratios can be calculated. But quality of personal service is most important and less easy to evaluate.

Citation

HANNABUSS, S. (1987), "Personal Performance Measures", New Library World, Vol. 88 No. 5, pp. 86-87. https://doi.org/10.1108/eb038724