Applying Utility Analysis to Guide Decisions on Selection System Content
Journal of Human Resource Costing & Accounting
ISSN: 1401-338X
Article publication date: 1 February 1996
Abstract
This case study describes an application of utility analysis to guide decisions regarding retention and operation of various selection system components (i.e., tests and interviews). Selection processes for two “high throughput” selection systems (Meter Reader and Customer Service Representative) were examined to improve cost effectiveness and reduce cycle time (time to produce qualified candidates). Based on utility outcomes and client considerations, the interview was retained with modifications in one selection process, and deleted from the other. Insights gained from gathering data needed to conduct the utility analysis helped guide further refinements of the selection systems in which the tests and interviews were applied, drastically reducing the time needed to fill open positions.
Citation
HOFFMAN, C.C. (1996), "Applying Utility Analysis to Guide Decisions on Selection System Content", Journal of Human Resource Costing & Accounting, Vol. 1 No. 2, pp. 9-17. https://doi.org/10.1108/eb029027
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited