ORGANIZATIONAL LEARNING AND CONTINUOUS IMPROVEMENT

Abstract

Spurred by the globalization of competition, organizational learning and continuous improvement have attracted a great deal of research and managerial interest in recent years. Notwithstanding the growing literature on these topics, there is still considerable conceptual ambiguity about organizational learning and continuous improvement among researchers. The paper clarifies the underlying processes through which organizations “learn,” highlights the role of learning in continuous improvement programs, and shows how an organization may go about building a continuous improvement culture. Specific tools and techniques of organizational learning which may be used in continuous improvement programs are also discussed.

Citation

Locke, E.A. and Jain, V.K. (1995), "ORGANIZATIONAL LEARNING AND CONTINUOUS IMPROVEMENT", The International Journal of Organizational Analysis, Vol. 3 No. 1, pp. 45-68. https://doi.org/10.1108/eb028823