INFORMATION NEEDS OF HOSPITAL PATIENTS: A SURVEY OF SATISFACTION LEVELS IN A LARGE CITY HOSPITAL

Abstract

The study presents the principal results of a survey into patient information needs and satisfaction levels in a large general hospital as part of a feasibility study on the provision of a patient information service. The background to the survey is the change in the patient/doctor relationship to one of consumer/supplier, coupled with the growing awareness of the importance of patient education and information as a form of preventive medicine. The survey found that information given prior to admission increased satisfaction rates for information provision generally, but also led to more questions being asked during the stay in hospital. Patients were given information freely, though there are slight gender differences, and there is a preference for verbal rather than written information from doctors. There are implications for patient information services. A range of patient resources is provided by wards, but there are problems of co‐ordination of supply and the human resources needed to manage them effectively.

Citation

CAMERON, P., CORBETT, K., DUNCAN, C., HEGYI, K., MAXWELL, H. and BURTON, P.F. (1994), "INFORMATION NEEDS OF HOSPITAL PATIENTS: A SURVEY OF SATISFACTION LEVELS IN A LARGE CITY HOSPITAL", Journal of Documentation, Vol. 50 No. 1, pp. 10-23. https://doi.org/10.1108/eb026922