INSTRUMENTS TO SUPPORT SELF‐ASSESSMENT

Abstract

Over the past decade, the establishment and growth of quality awards has stimulated organizational self‐assessment using the award models. Four new methods developed from fieldwork in the UK can be used not only to support the gathering of data required by the models, but also in stand‐alone mode to assist managers to identify and recognize the symptoms, root causes and issues that are adversely affecting their improvement process in the areas of sustainability, tools and techniques, human resources and product design and development.

Citation

Dale, B., Boaden, R., McQuater, R., Marchington, M., Spring, M., Wilkinson, A. and Wilcox, M. (1999), "INSTRUMENTS TO SUPPORT SELF‐ASSESSMENT", Measuring Business Excellence, Vol. 3 No. 1, pp. 8-15. https://doi.org/10.1108/eb025559