IDENTIFYING THE COST of POOR QUALITY

Abstract

Most businesses would be happy to increase turnover by 10%, yet that is the scale of loss through poor quality revealed by projects in Swedish companies. And 10% may be just the tip of the iceberg.

Citation

Sörqvist, L. (1998), "IDENTIFYING THE COST of POOR QUALITY", Measuring Business Excellence, Vol. 2 No. 3, pp. 12-17. https://doi.org/10.1108/eb025538