Aligning people with PROCESSES

Abstract

For companies striving towards total quality management and continuous improvement it is important to be sure that employees are receiving the right messages. A new non‐scoring audit tool, developed in work with UK companies, assesses whether human resource policies are integrated with quality management processes.

Citation

Dale, B., Godfrey, G., Wilkinson, A. and Marchington, M. (1998), "Aligning people with PROCESSES", Measuring Business Excellence, Vol. 2 No. 2, pp. 42-46. https://doi.org/10.1108/eb025532