HOW EUROPE'S BEST MEASURE UP

Abstract

Since its inception in 1992 the annual European Quality Award has provided a showcase for continuous improvement through self‐assessment against the European model for business excellence. But while the winning companies are all advocates of the model, each also has its own system and set of measures for monitoring and managing its business. The class of 1997 offers a variety of exemplary practices.

Citation

(1997), "HOW EUROPE'S BEST MEASURE UP", Measuring Business Excellence, Vol. 1 No. 4, pp. 30-39. https://doi.org/10.1108/eb025506