EFFECTIVE METHODS for measuring the cost of poor quality

Abstract

Reducing a company's non‐value creating costs — the cost of poor quality — is one of the best ways of increasing profitability and competitiveness, yet ineffective measurement prevents many businesses realizing the benefits. In the second of a two‐part report on research among some of Sweden's largest companies, Lars Sörqvist describes some of the more effective methods they have pinpointed.

Citation

Sörqvist, L. (1997), "EFFECTIVE METHODS for measuring the cost of poor quality", Measuring Business Excellence, Vol. 1 No. 2, pp. 50-53. https://doi.org/10.1108/eb025484