The Milliken experience

Abstract

As European division managing director of Milliken, Clive Jeanes was at the forefront of the industrial fabric maker's development of quality management for 22 years until his retirement in 1995. He led Milliken Europe to the European Quality Award (EQA) in 1993, four years after its US parent had been presented with a Malcolm Baldrige National Quality Award.

Citation

(1997), "The Milliken experience", Measuring Business Excellence, Vol. 1 No. 2, pp. 5-5. https://doi.org/10.1108/eb025474