The CLS bottom line: it's more than money, it's service
Alice Calabrese
(Executive Director of the Chicago Library System since 1991. She received her MLS from Rosary College and has over 20 years' experience working with libraries in public, academic, and system settings.)
Jay Wozny
(CLS Deputy Director in 1993. He has held a variety of library positions in Illinois, Louisiana, and North Carolina.)
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Abstract
The Chicago Library system serves one of the nation's largest public libraries, one of the nation's largest public school systems, over 200 special libraries, and 52 academic libraries. Its Executive Director and Deputy Director describe how they outsourced and contracted for major services. Outsourced and contracted services include ownership, operation, and maintenance of a central automation site, interlibrary loan delivery services, reference services, as well as other system operations.
Keywords
Citation
Calabrese, A. and Wozny, J. (1995), "The CLS bottom line: it's more than money, it's service", The Bottom Line, Vol. 8 No. 2, pp. 18-22. https://doi.org/10.1108/eb025444
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited