THE INSURANCE OMBUDSMAN BUREAU AND FINANCIAL SERVICES DISPUTES — AN OBITUARY?
Journal of Financial Regulation and Compliance
ISSN: 1358-1988
Article publication date: 1 March 1994
Abstract
This paper examines what the financial services industry expects from the Insurance Ombudsman Bureau. It measures the IOB's success in meeting these expectations against the yardsticks of public confidence and cost‐effectiveness. In the light of Lord Ackner's recently accepted recommendation that the IOB be replaced by a new Ombudsman scheme, this paper concludes that the IOB has failed' the industry by asserting the functions for which it was originally created.
Citation
MUNRO, N. (1994), "THE INSURANCE OMBUDSMAN BUREAU AND FINANCIAL SERVICES DISPUTES — AN OBITUARY?", Journal of Financial Regulation and Compliance, Vol. 2 No. 3, pp. 220-226. https://doi.org/10.1108/eb024810
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited