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THE INSURANCE OMBUDSMAN BUREAU AND THE PUBLIC: GREAT EXPECTATIONS

CAROLINE MITCHELL

Journal of Financial Regulation and Compliance

ISSN: 1358-1988

Article publication date: 1 January 1993

37

Abstract

The Insurance Ombudsman Bureau was the first of the ‘commercial’ Ombudsman schemes and provided a model for those which came after. The Ombudsman has very wide powers to enable him to investigate and decide upon complaints by policy‐holders against their insurers. However, not unnaturally perhaps, no scheme like this can do everything that might be expected of it and this paper explores those areas where the IOB's ability to help members of the public falls short of expectation.

Citation

MITCHELL, C. (1993), "THE INSURANCE OMBUDSMAN BUREAU AND THE PUBLIC: GREAT EXPECTATIONS", Journal of Financial Regulation and Compliance, Vol. 1 No. 3, pp. 262-269. https://doi.org/10.1108/eb024774

Publisher

:

MCB UP Ltd

Copyright © 1993, MCB UP Limited

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