THE INSURANCE OMBUDSMAN BUREAU AND THE PUBLIC: GREAT EXPECTATIONS
Journal of Financial Regulation and Compliance
ISSN: 1358-1988
Article publication date: 1 January 1993
Abstract
The Insurance Ombudsman Bureau was the first of the ‘commercial’ Ombudsman schemes and provided a model for those which came after. The Ombudsman has very wide powers to enable him to investigate and decide upon complaints by policy‐holders against their insurers. However, not unnaturally perhaps, no scheme like this can do everything that might be expected of it and this paper explores those areas where the IOB's ability to help members of the public falls short of expectation.
Citation
MITCHELL, C. (1993), "THE INSURANCE OMBUDSMAN BUREAU AND THE PUBLIC: GREAT EXPECTATIONS", Journal of Financial Regulation and Compliance, Vol. 1 No. 3, pp. 262-269. https://doi.org/10.1108/eb024774
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited