Knowledge management: A case study

Abstract

This paper describes how NatWest Markets’ (NWM) recent initiative in knowledge management was born and the ways in which it has already evolved to meet the organisation's needs. NWM's knowledge management programme has not attempted to apply theories and impose changes from above, but has encouraged systematic experimentation linked to clear business targets.

Citation

Ward, V. and Alexander, J. (1997), "Knowledge management: A case study", Journal of Communication Management, Vol. 2 No. 2, pp. 167-171. https://doi.org/10.1108/eb023457