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Managing the change to an automated office: lessons from five case studies

Denise M. Rousseau

Office Technology and People

ISSN: 0167-5710

Article publication date: 1 January 1988

348

Abstract

Office automation has arrived. Traditional office functions such as dispersal of mail and typing have become electronic mail and word processing. Automation of these functions is typically undertaken to reduce labor costs and to improve quality in communication and text preparation. Not only have traditional office functions been computerized, but automation is creating new tasks for the office; for example, strategic human resource planning via human resource information systems and materials requirement planning for just‐in‐time inventory systems. Office technology has changed, and with it, office functions.

Citation

Rousseau, D.M. (1988), "Managing the change to an automated office: lessons from five case studies", Office Technology and People, Vol. 4 No. 1, pp. 31-52. https://doi.org/10.1108/eb022653

Publisher

:

MCB UP Ltd

Copyright © 1988, MCB UP Limited

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