Mintel Retail Conference report: Is the customer king?

Abstract

The past few years have seen the emergence of new retail strategies in the marketplace, but do they necessarily cater for the changing nature of the UK shopper? Mintel's 6th annual retail conference, held in June, looked at this theme and in particular asked the question — “Is the customer king?”

Citation

Lewis, M. (1989), "Mintel Retail Conference report: Is the customer king?", Retail and Distribution Management, Vol. 17 No. 4, pp. 36-38. https://doi.org/10.1108/eb018415