THE IMPORTANCE OF USER STUDIES

Abstract

The relationship between information provider and client is a crucial measure of effectiveness. In commerce the success of this relationship might be measured by market share or profitability, while in the non‐profit sector, where most libraries and information services (but not all) exist, the success might be measured by criteria such as document delivery and satisfaction. We speak of effectiveness, implying the extent to which the service can successfully impact upon and meet the needs of the users. Particularly if the model which management supports is a community‐based model (as opposed, say, to a stock‐holding model), then the relationship and interaction between service and user group lies at the heart of the matter.

Citation

HANNABUSS, S. (1987), "THE IMPORTANCE OF USER STUDIES", Library Review, Vol. 36 No. 2, pp. 122-127. https://doi.org/10.1108/eb012839